Service Area
In addition to the immediate neighborhood of the Greater Bensonhurst area, FIAO serves community members throughout Brooklyn and Staten Island. The service area boundary is based on the residences of 80% of registered participants; the remaining 20% travel to F.I.A.O. programs and services, mainly its expanded services office, from the wider areas.
F.I.A.O. customer service standards include the following principles:
- All facilities – schools, office, etc., are fully functional, well maintained and clean inside and out.
- All facilities are welcoming, customer oriented places that provide user with products and services they desire in an efficient and consistent manner
- Products and services fit the needs, interests and requirements of the community
- Staff and volunteers are professional and welcoming
Il Centro will uphold similar standards of operation and service.
FIAO offers a wide variety of recreation, educational, counseling, job training, cultural, and social services program opportunities with the goal of expanding all of these and adding a variety of others. Il Centro will specifically expand on the following broad
Service categories
- Social services including public assistance
- Community and socialization
- Community building
- Life long learning
- Social
- Sports and Games
- Fitness
- Games
- Gymnastics
- Team sports
- Water sports
- Education
- Parenting
- GED & ESL
- Language and Culture Classes
- Technology
- Leadership
- Weekend & Summer Camps
- Aquatics/Pool
- Instructional
- Team Games
- Recreation
- Therapeutic
